All EBS products go through strict quality checks and secure packaging before dispatch. Replacements are offered only for manufacturing defects or transit damage.

If you receive a damaged or defective product, please notify us within 24 hours of delivery with the following details:

* Clear photos and videos of the outer box, inner packaging, and damaged product
* The shipping label visible on the parcel
* The invoice slip inside the package

Incomplete proof or claims submitted after 24 hours will not be accepted.

Once verified, EBS will provide a replacement or refund, as deemed appropriate. No disputes will be entertained beyond 48 working hours of delivery.


Non-Delivery Report (NDR) and Junk/Ambiguous Addresses:

Junk/ambiguous address:
- If your address is deemed as junk/ambiguous, we will send you a WhatsApp message and an email regarding the same. We would only ship the products once the address and Google pin has been provided. There will be 3 follow ups from the side of EBS via message and email.
- The address given is complete responsibility of Customer. If it is incorrect even after clarifying, we will reship with the correct details and again with the customer bearing the shipping charges.
- If the customer does not want it to be reshipped, then the product has to be marked RTO and then refund after application of 15% cancellation fees will be processed.

For NDR
- EBS will send you a WhatsApp message and an email regarding the same.
- There will be maximum 3 attempts made within 72 working hours of the prior reattempt. This is automated.
- EBS can only reattempt and not reschedule the date of reattempt. The customer will get an option of doing the same from the logistics.
- Incorrect contact number / alternate contact number / change of pincode / adding or removing any part of the delivery details cannot be changed once dispatched. It will then have to be sent back to us post 3 attempts and then reshipped (cost to borne by the customer).
- In cases of NDR, there will be a delay in delivery timeline.
- No refunds will be initiated on the basis of the delay or reasons for NDR.
- EBS will follow up thrice.
- If customer does not respond, and package is RTO - EBS will be willing to reship it again post confirmation from buyer and reshipping cost would need to be borne by the buyer.

Important Note

Due to the nature of our products, opened, used, or tampered packages cannot be returned or refunded. We do not accept returns or refunds for change of mind, taste preferences, allergic reaction/breakouts or courier delays that fall within the mentioned delivery timeline.

EBS does not accept returns or initiate refunds unless:

- Returns will only be accepted for products that have been damaged in transit, have physical defects, or if an incorrect product has been shipped. To process a return, you must email on contact@eatbreathesmile.com or message us on +917700901369 with photos of the damaged/incorrect product within 48 hours of receipt of the order.
- Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with. Once we receive the returned product, we will inspect it and validate the claim.
- If approved, a refund or replacement will be issued.
- If the return is not eligible, the request will be rejected, and no refund or replacement will be provided.
- For online payments, the refund will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of approval.
- Delivered order disputes will have a timeline of 48 working hours.