Shipping Policy

We offer free shipping on all orders above β‚Ή1999.

Orders are shipped through trusted courier partners or Speed Post. Once dispatched, EBS is not responsible for any delay or damage caused by the courier or factors beyond our control.

Our standard delivery timeline is 10–12 working days, and 10–18 working days during festive periods. If delivery is delayed beyond this timeline, a full refund will be processed only after the shipment is returned to origin (RTO confirmed). However, if there are operational or logistical delays from the courier’s side before the given timeline (10–12 working days or 10–18 working days during festivities), and the customer chooses to cancel, a 15% cancellation fee will apply.

If an incorrect or incomplete address or contact number is provided, delivery may take longer, extending to 18–25 working days. The reshipping cost (at actuals) will be borne by the customer. Once dispatched, courier partners cannot modify addresses or numbers in 99.9% of cases. After three unsuccessful delivery attempts, the parcel is returned to origin (RTO), and reshipping is processed only after the returned parcel is received by EBS.

If delivery is not possible due to restricted service areas, courier unavailability, or force majeure events, EBS reserves the right to cancel the order and issue a full refund.

EBS is not liable for any delivery delays caused by incorrect or incomplete customer details.

Cancellations

All cancellations are subject to a 15% deduction as transaction and processing fees.

For dispatched orders, please refuse the parcel upon delivery. Once the shipment status is updated as β€œReturn to Origin (RTO) initiated,” your order will be cancelled and a refund will be initiated.

Refunds are credited to the original mode of payment within 5–7 business days. EBS reserves the right to decline any cancellation or refund request that does not comply with these terms.

No order disputes will be entertained if raised post 21 days of placing the order.


For any queries, you can contact us on contact@eatbreathesmile.com